Refund policy
Refund Policy – Desirable Home Care Services, LLC™
At Desirable Home Care Services, LLC™, we want you to be satisfied with your purchase. If you need to return an eligible item, we're here to help.
RETURN ELIGIBILITY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• Unworn or unused
• In its original condition
• With all original tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase
HOW TO START A RETURN
To request a return, please contact us at:
Email: tiffany@desirablehomecareservicellc.com
Returns must be mailed to one of the following addresses:
Louisiana Office
1901 Manhattan Blvd.
Building D PMB #2232
Harvey, LA 70058
Texas Office
3733 Westheimer Rd.
Suite 1 #2025
Houston, TX 77027
RETURN AUTHORIZATION
If your return request is approved, we'll send you:
• A return shipping label (when applicable)
• Return instructions
Returns sent without prior authorization will not be accepted.
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DAMAGES AND ORDER ISSUES
Please inspect your order immediately upon delivery.
If your item is:
• Damaged
• Defective
• Incorrect
• Missing items
Please contact us as soon as possible so we can evaluate the issue and make it right.
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EXCEPTIONS / NON-RETURNABLE ITEMS
The following items are not eligible for return:
Event Tickets
All event ticket purchases, including tickets for the Care Is The Culture™ Sneaker Ball and any DHCS™-hosted events, are final and non-refundable.
If DHCS™ cancels or reschedules an event, ticket holders will be notified by email and offered either:
• A full refund, or
• A transfer to the rescheduled event (when applicable)
Other Non-Returnable Items
• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care products (beauty and hygiene items)
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Sale and clearance items
If you are unsure whether an item qualifies for a return, please contact us before submitting a return request.
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EXCHANGES
If you would like to exchange an item, please complete the return process first.
Once your return has been approved, you may place a separate order for your replacement item.
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EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason.
Returned items must be:
• Unused
• In their original condition
• In their original packaging
• With tags attached
• Accompanied by proof of purchase
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REFUNDS
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
• Your refund will be issued to your original payment method.
• Refunds are typically processed within 10 business days after approval.
Please note that your financial institution or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
tiffany@desirablehomecareservicellc.com