Privacy policy

Privacy Policy – Desirable Home Care Services, LLC

Effective Date: [Insert Date]

Desirable Home Care Services, LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients, website visitors, and applicants. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://desirablehomecareservicellc.com), use our intake forms, or otherwise engage with us.

Information We Collect

We may collect the following types of information from intake forms, online submissions, phone calls, and service requests:

  • Personal information: Name, address, phone number, email
  • Medical history: Health conditions, medications, insurance provider
  • Emergency contact details
  • Functional and social status information
  • Any information voluntarily submitted on our intake forms
  • Website usage data: IP address, device info, browser type, visit duration

Use of Health and Intake Information

Desirable Home Care Services, LLC uses the medical and personal information you provide to:

  • Evaluate care needs
  • Schedule assessments
  • Respond to service inquiries
  • Communicate with designated family members or representatives
  • Comply with applicable laws and regulations (e.g., HIPAA, state care licensing)

HIPAA Notice

For details about how we handle Protected Health Information (PHI) in compliance with HIPAA, please review our Notice of Privacy Practices (available upon request) or contact us at tiffany@desirablehomecareservicellc.com.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We use encrypted transmission and secure storage methods to safeguard information submitted through intake forms and client communication channels.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Cookies and Analytics

We may use website analytics tools and cookies to understand how visitors use our website and improve user experience. You may disable cookies via your browser settings.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from children.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Desirable Home Care Services, LLC
1901 Manhattan Blvd Building D PMB #2232, Harvey, LA 70058, US
3733 Westheimer Rd Ste 1 #2025, Houston, TX 77027, US
Phone: 866-233-3598
Email: tiffany@desirablehomecareservicellc.com